1. Who we are
Our website address is: https://facefront.co.uk. Face Front (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains what personal data we collect, how we use it, and your rights in relation to that data. We are the data controller responsible for your personal information. If you have any questions about this policy, please contact us at hello@facefront.co.uk.
2. Information We Collect
We collect information you provide directly to us when you book a consultation, purchase a service, or communicate with us. This includes your name, email address, phone number, business name, and any video scripts or project materials you provide.
When you visit our website, we automatically collect technical information, such as your IP address and browser type, through the use of cookies and similar technologies to improve our site and services.
3. Cookies
If you visit our website, we may set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. We also use cookies for analytics purposes to understand how our site is used. You can control cookie preferences through your browser settings.
4. Embedded content from other websites
This site may include embedded content (e.g. videos from YouTube/Vimeo, scheduling tools like Calendly). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.
5. Who we share your data with
We do not sell your personal data. We may share it with the following trusted third parties who help us run our business:
- Service Providers: Our payment processor (e.g., Stripe), our scheduling software provider (e.g., Calendly), and our cloud hosting provider.
- AI Technology Partners: To generate your video, we securely provide your approved script to our AI technology partner (Captions.ai).
- Legal and Regulatory Authorities: If required by law or to protect our legal rights.
We ensure all third parties are compliant with UK data protection laws and that your data is treated securely.
6. How long we retain your data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Client project data, including final videos and scripts, may be retained for up to two years after project completion to facilitate future work and for our internal records.
7. What rights you have over your data
Under UK GDPR, you have several rights including the right to be informed, the right of access, the right to rectification, and the right to erasure of your personal data. You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
To exercise any of these rights, please contact us at hello@facefront.co.uk.