Telephone answering for UK businesses
When you can’t get to the phone, Facefront Reception picks up in your business’s name, day or night. It books the caller into your diary, takes every detail, and texts you what happened.
Answered in your business’s name, day and night. You keep your number. You learn no software.
Sunday · 18:42
Facefront
now
Booked: Claire Benson, valuation, 3-bed semi in Didsbury. Monday, 10:30.
A true story from August 2026
In August a holiday operator with more ringing phones than free hands sent us the calls their team couldn’t get to. Our assistant answered every one in their name, booked people in and texted the team what happened. Not a pilot and not a demo: their phones, their customers, handled.
Calls answered
10 to 21 August
237, in eleven days.
Actions taken
Bookings, follow-ups, messages
239, each one logged and passed on.
Average call
Start to finish
1.6 minutes.
Callers positive
Sentiment of the actual calls
95%.
Figures from the client’s own account, 10 to 21 August 2026, shared with permission.
Before they called us
The most expensive thing in your business is a phone nobody answers. You’re with a client, out on a viewing or mid-appointment, and the phone’s going. That caller was ready to spend. Most won’t leave a voicemail. They ring the next name on Google.
Estate agent · one missed valuation call
GetAgent, May 2026
£3,909 average fee on one sale
Kitchen company · one missed enquiry
Checkatrade, 2026
£11,500 average kitchen renovation, budget spec
Conveyancing firm · one missed enquiry
Property Solvers research
£1,390 average fee on a house purchase
Physio clinic · one missed new patient
TreatCompare, 2026
Roughly £300 over a typical course of treatment
Miss a handful of those a week and you’re not saving on a receptionist. You’re paying for one, in clients who went elsewhere.
Now picture your weekend
Here’s an estate agency’s weekend landing on the branch manager’s phone. The office was shut. Every caller got an answer, three valuations and viewings got booked, and nobody had to come in.
Sunday · 19:40 · 6 answered
Booked · valuation Mon 10:30
09:12
Claire Benson, 3-bed semi, Didsbury.
Booked · viewing Tue 17:00
10:47
Ravi Patel, 2-bed flat on Burton Road.
Message · landlord enquiry
12:05
Owns four flats in Chorlton, wants lettings terms.
Booked · valuation Mon 16:00
14:30
Sophie Ward, Withington, selling to move south.
Maintenance · logged
16:18
Tenant at 14 Elm Grove, boiler not firing.
Call back · Monday AM
19:40
Asked what your sales fee is.
How it works
There’s no app to check and no login to remember. The work arrives done.
1
Your number stays yours
One divert code on your phone sends the calls you can’t take to us. We send you the exact buttons for your network.
2
It answers as your business
It says it’s automated, then gets on with it: answers from your own information and books the caller into a real slot.
3
You get the result, not the work
Booking in your diary. Caller sent a confirmation. A text to you saying who rang and what they wanted.
Try it
Type your business name and watch the call your customers would get. Sceptical? Good. The real demo line was built for sceptics.
Type your business name, then play it
Answered · Didsbury Homes
Facefront
Good evening, you’ve reached Didsbury Homes. I’m their automated assistant. I can book a valuation or a viewing, or take your details for the team. How can I help?
Caller
We’re thinking of selling and wanted someone to come and value the house.
Facefront
Happy to arrange that. Can I take your name and the property’s postcode? Didsbury Homes has a valuation slot on Monday at 10:30.
Caller
Claire Benson, M20 6RT. Monday is perfect.
Facefront
That’s booked. I’ve texted you the details and let Didsbury Homes know.
What it actually does
“Good morning, you’ve reached [your business].” Your greeting, your details, your opening hours.
Offers genuine free slots from your diary and confirms them on the call.
Name, number, what they need and how urgent it is, captured accurately and kept safely for next time.
Urgent or sensitive calls follow the rules you set: put straight through to you, or given the right number. It never gives advice it isn’t qualified to give.
Confirmation texts to callers, a text-back for missed calls, and reminders before appointments.
One page: calls answered, jobs booked and what they were worth. No dashboard. Ever.
Who it's for
If one new client is worth hundreds or thousands to you, a missed call is the most expensive thing in your week.
Estate & letting agents
The Sunday valuation call that decides who gets the instruction.
Kitchens, hot tubs & home projects
The five-figure enquiry that rings while you’re in a showroom appointment.
Private clinics
The new patient booked in while you’re mid-treatment.
Law & accountancy firms
The new-client enquiry answered, qualified and booked, not left on voicemail.
Plain pricing
Never takes a sick day, never puts two callers on hold, never goes home at 5pm.
Part-time receptionist
20 hrs a week
About £1,222 a month with NI and pension. Gone by 1pm.
Facefront Reception
Every hour, every day
From £149 a month, 200 minutes included. 30-day rolling.
Objections, answered honestly
"My customers won't talk to a robot."
Or hang up on it. Our assistant says it’s automated in its first sentence, then books them in anyway. What callers hate isn’t automation. It’s getting nothing done.
"What about urgent or sensitive calls?"
You set the rules: who gets put through, what counts as urgent, what it must never discuss. A caller in distress always gets a human route. We’ll show you the exact scripts before you sign.
"I don't want another app."
Bookings land in your diary, details arrive by text and email, and your monthly report is one page. Your only job is taking the extra work.
Hear it first
Divert your line once and every call you can’t take gets answered, booked and followed up. Hear it first, then decide.