For estate & letting agents
Vendors decide who sells their house on evenings and weekends, when your office is shut. Facefront Reception answers in your agency’s name, books the valuation into your diary, qualifies the applicant and logs the tenant’s repair, then texts you what happened.
Your maths, not ours
The average fee on one sale is £3,909 (GetAgent via Estate Agent Today, May 2026). On the lettings side, a fully managed landlord is worth 10 to 15% of the rent every year (Landlord Studio, 2026), and the call that wins them often comes after six.
What your callers get
Name, postcode, property type and timescale taken, and a valuation booked into a real slot.
Budget, area and whether they need to sell first, then a viewing booked.
Number of properties and the service they want, then a call-back with your lettings manager.
Repair logged with the address and how urgent it is. Water through the ceiling or no heat with someone vulnerable at home is flagged to your on-call number straight away. A gas smell gets the National Gas Emergency number, 0800 111 999, at once.
Questions
Does it book the valuation, or take a message? Ours books it, at 8pm on a Sunday.
So is ours. It answers in your agency’s name, says plainly it’s your automated assistant, and sounds like a professional office. What it replaces is voicemail.
It books into a diary that syncs with Google or Outlook, and every lead arrives by text and email in a format your team can drop straight in. A direct link to your property software is quoted separately; we’ll tell you before you sign whether yours can be done.
Yes, on the Multi-Site plan: up to three branches for £449 a month, each answered in its own name.
Hear it first
Ring the demo line on 0161 519 4801 and tell it your agency’s name. Most single-branch agencies start on Established at £249 a month.