FAQ
Every question we’re asked, answered without waffle.
Quickest answer
Ask anything, any time, or scroll down for the questions we’re asked most. It can also ring your mobile so you can hear the receptionist for yourself.
Prefer to phone? Ring the demo line on 0161 519 4801, or email hello@facefront.co.uk.
The calls
Yes, and yes. It says so at the start of every call. Callers stop caring a few seconds in, once they’ve got the appointment they rang for.
They get one. Anyone who asks, or whom the assistant can’t understand, is promised a call-back and you’re texted straight away.
You set the rules. Urgent calls can be put through to you or given the right number, and anyone in danger is told to ring 999.
Hear it and decide: ring 0161 519 4801.
Yes, so your team gets the details right. It says so at the start of each call, and recordings are deleted after 90 days.
Setting up
No. A simple divert sends the calls you can’t take. Turn it off any time.
Most businesses are answering within a week of signing.
Tell us how you like the phone answered, give us access to your diary, and dial one code.
It books into a diary that syncs with Google or Outlook and sends every caller’s details by text and email. Links to property, practice or case software are quoted separately.
Money
From £149 a month with 200 minutes included, plus £299 setup. All prices exclude VAT.
30-day rolling. Cancel with 30 days’ notice.
Extra minutes are 55p, billed by the second, and your report warns you before it costs more than upgrading.
Your data
You do. You’re the controller and we act on your instructions under a written data processing agreement.
On our providers’ systems, some in the US under the UK Extension to the EU-US Data Privacy Framework. Full list in our privacy policy.
No. We never sell or reuse them.